TSF/BIM | Promoting Social Performance in Promujer Nicaragua
During August 2017, clients of Promujer Nicaragua LLC, from different community banks in the department of León participated in a focus group as part of the SPI4 social audit process.
The objective of this activity is:
• Design an instrument that facilitates the performance of a social audit on compliance with the essential and additional practices that make up the Universal Standards for Social Performance Management.
• Identify those practices, procedures and systems that validate the adoption of essential and additional practices that make up the Universal Standards for Social Performance Management.
• Determine the requirements of the institution in light of its compliance with the practices that make up the Universal Standards of Social Performance Management.
This process is part of a comprehensive social performance support financed by Locfund’s technical assistance component, which in addition to the social audit includes the implementation of the Poverty Overcoming Index (PPI) and a customer satisfaction survey.
